Our FAQ's

IndieMe Member FAQ

Welcome to the IndieMe FAQ page! Here, you’ll find answers to common questions about using IndieMe as a member.
If you have further inquiries, please contact our support team.

IndieMe is an online marketplace connecting independent artists, makers, and designers with buyers looking for unique, handcrafted products. Our platform specializes in wholesale transactions.

Membership is open to artists, makers, and designers who create handcrafted or independently designed products, as well as wholesale buyers seeking to stock unique goods.

To join, visit www.indieme.com and click on the "Sign Up" button. Follow the prompts to create an account as a buyer or an artist.

No, we do not take a commission, and there are zero added fees. Buyers are free to join, and artists only pay their web service fee for managing their wholesale store.

Those icons allow you to quickly access areas of the site. Hover over them and a tooltip appears with more details.

To set up your store, you’ll need:

  • High-quality product images (including lifestyle shots and detailed views).
  • Detailed product descriptions and keywords.
  • A logo and banner for your shop.
  • Information about your minimum order, shipping policies, and terms.

Artists pay a monthly subscription fee to list their products on IndieMe. For current pricing, visit our Membership Details page.

You can set your own minimum order requirement. We recommend aligning it with industry standards or your policies on other platforms, such as Faire.

  • Utilize keywords to improve searchability.
  • Add new work and best sellers regularly.
  • Leverage social media to announce your IndieMe store.
  • Offer starter packs or exclusive products.

Artists who retail their products should clarify this on their IndieMe page. Consistency in pricing across platforms is essential.

To update, change, or cancel your IndieMe membership, please contact us at service@indieme.com.

You must have an active product selected as your showcase item.

Log into your buyer account, browse artists’ stores, and add items to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your order.

Payment methods vary depending on the artist. Most artists accept credit cards or PayPal. Check each artist’s store policies for specifics.

Many artists offer discounts for large orders or first-time buyers. Check the artist’s store for details or contact them directly to inquire.

Contact the artist directly as soon as possible to request changes or cancellations. Be aware of their cancellation policies.

Those icons represent a special that the artist is currently offering.

Those are artists who have chosen to advertise via our Featured Item Ads.

Click on the "Forgot Password?" link on the login page, and follow the prompts to reset your password. Check your spam folder if you do not see the email. If the url in the email is disabled, simply copy and paste it into your browser.

Ensure your images meet our upload requirements:

  • File format: JPG or PNG.
  • File size: Under 5MB.
  • Resolution: At least 1000x1000 pixels for clarity.

Be sure you do not include any special characters in the name (you can use - or _).

If issues persist, contact our support team.

Make sure you have completed your profile, selected a showcase image, and met all publishing requirements.

Return and refund policies are set by individual artists. Buyers should review each artist’s store policies before making a purchase.

IndieMe does not take a commission on sales. Artists pay a subscription fee to list their products.

Yes. IndieMe prohibits the sale of mass-produced items, hazardous materials, and items that do not meet our handcrafted or independently designed criteria.

In 2016 we rebranded. Check out the announcement video below!